For civil servants, services such as certificates verifying their passing the civil service exam and registration in the reserve list, salary certificates, and employee status certificates, which were previously obtained through hierarchical approval and in person, can now be accessed more conveniently. The “E-Mongolia Academy”, in collaboration with the Civil Service Council, has digitized these three essential services for civil servants. Since the implementation of this change:
- Certificate of passing the civil service exam and registration in the reserve list (This certificate will display “not registered” if the individual is not in the reserve list) – 2,282 requests
- Salary reference for civil servants – 19,980 requests
- Employee status reference for civil servants – 17,609 requests, these numbers clearly show the high demand for these services.
To make these services more accessible to civil servants, disseminate information through multiple channels, and further enhance digital transformation, the “E-Mongolia Academy”, in collaboration with the Civil Service Council's media relations officers, organized a joint meeting.
In the future, there are plans to add more services for civil servants, link the human resource management module with the civil servant module, and integrate the award information recorded in the human resources database with the service system.
The number of civil servant's accounts for 6.67% of Mongolia's total population and 18.2% of the total workforce. According to the consolidated data for 2023, 4,239 organizations and 226,496 civil servants have been registered, reflecting an increase of 1,291 civil servants, or 0.6%, compared to the same period last year.
As part of the digital transformation, civil servants are now able to access essential services quickly and without bureaucratic delays, ensure transparency of information, and receive services directly from government agencies without the need for duplicate information requests from citizens. The conditions for providing such services have significantly improved.
