87.2% of adult citizens in Mongolia are actively using the E-Mongolia system

As a result of the E-Mongolia project, initiated by the Government of Mongolia in 2013 and officially launched on October 2, 2020, citizens are now able to access 181 services from 23 government agencies by online. By 2025, citizens will be able to access 1,263 services from 87 organizations.
As of the end of 2024, an estimated total of 70 million services have been successfully provided, resulting in savings of 1.4 trillion MNT for citizens.
Currently, there are 1,999,267 registered users which means 87.2% of the population aged 18 and above in Mongolia are using this system.
Active users of the E-Mongolia system by age group:
– 261,235 users aged 18-24
– 463,621 users aged 25-34
– 518,281 users aged 35-44 (the most active group)
– 372,945 users aged 45-54
– 383,185 users aged 55+ registered.
These statistical numbers clearly show how the policy of digitalizing government services is affecting the lives of citizens.
The most commonly used services (categorized by age group):
Under 18:
- Civil identity card reference
- Birth registration reference
- Residential address registration reference
- Receiving test results
- Birth registration reference (in English)
18-24 years old:
- Social insurance contribution reference
- Civil identity card reference
- Health insurance payment verification
- Residential address registration reference
- Vaccination certificate
25-34 years old:
- Social insurance contribution reference
- Civil identity card reference
- Residential address registration reference
- Driver's license information
- Vaccination certificate
35-54 years old:
- Social insurance contribution reference
- Civil identity card reference
- Residential address registration reference
- Driver's license information
- Vehicle Fine information
55+ years old:
- Social insurance contribution reference
- Civil identity card reference
- Residential address registration reference
- Driver's license information
Going forward, essential services will be implemented in the E-Mongolia system based on the needs and requirements of citizens, in collaboration with the relevant organizations, in accordance with citizens' feedback, and without any delays.
By using the E-Mongolia system, citizens can save time and financial costs and could access public services quickly and easily.
The Public Service is in your hands.