- E-Mongolia Achieves WCAG Compliance and Introduces Sign Language Interpretation for Enhanced Accessibility
The E-Mongolia system has introduced a "Sign Language Interpreter" service, allowing individuals with hearing impairments to receive advice and information online. This initiative marks a significant step towards promoting social equality and ensuring that the digital environment is inclusive, offering equal opportunities for all citizens. Hearing-impaired users can now connect with a sign language interpreter through the "Video Call" feature on the 1111 hotline, enabling them to access the information they need directly. Additionally, users can stay up-to-date with new services and other essential information through the official E-Mongolia Facebook page, ensuring they receive timely updates without delay.
- Partnership with the National Academy of Governance to enhance the digital competencies of civil servants
On February 11, 2025, a strategic meeting was held with the National Academy of Governance to discuss initiatives aimed at improving the accessibility and efficiency of public services, while simultaneously enhancing the digital skills of civil servants. The discussions centered on accelerating the implementation of the "Vision-2050" long-term development policy, with a particular focus on achieving the goal of becoming a "Digital Nation." The collaboration aims to support the ongoing digital transformation of government services and operations, as well as to develop targeted training programs that will enhance the competencies of public sector employees. Moreover, both parties agreed to jointly organize short-term training courses to address these priorities. A comprehensive action plan for the year 2025 will be developed based on the outcomes of these discussions.
- Collaborative Meeting between “E-Mongolia Academy” state owned enterprise and the Immigration Agency to enhance digital services for foreign nationals in Mongolia
The digitalization of services at the Immigration Agency of Mongolia has significantly improved operational efficiency and accessibility. By integrating these services into the unified E-Mongolia system, the number of individuals requiring in-person visits has dropped from 240-520 per day to just 5-8. Previously, the agency processed 100-150 service requests manually, but now it handles 700-1100 requests digitally. As a result, the time taken to process service requests has been reduced from 5-10 days to just 3 days, ensuring quicker and more convenient services for citizens. This shift not only improves service delivery but also enhances the overall experience for the public, making government services more accessible and responsive.
- E-Mongolia Launches Its AI-Generated Anthem
Mongolia’s unified government service system, E-Mongolia, has been consistently evolving and enhancing its features. On May 7, 2024, the E-Mongolia 4.0 version was launched under the slogan “Protecting Citizens,” powered by artificial intelligence (AI). The young developers behind the system have taken advantage of AI’s capabilities to create their very own national anthem. They wrote the lyrics, composed the melody using AI, and even had the anthem performed by AI. This AI-generated anthem not only showcases the system’s innovation and technological progress but also stands out as a one-of-a-kind, copyright-free creation, reflecting the cutting-edge nature of E-Mongolia.
- The "E-Mongolia Academy" state owned enterprise participated in the inaugural forum on discussing the National Strategy for Big Data and Artificial Intelligence – Data + AI Conference 2025
The Ministry of Digital Development, Innovation, and Communications, in partnership with the United Nations Development Programme (UNDP), hosted the inaugural Data + AI Conference 2025 to discuss the National Strategy for Big Data and Artificial Intelligence.
The conference served as a platform to introduce the draft National AI Strategy to the public, while gathering valuable feedback and recommendations from industry experts and stakeholders. The discussions focused on the ethical and responsible use of big data and AI to tackle critical social, economic, and environmental issues, as well as to drive productivity growth. As part of the conference, the "E-Mongolia Academy" state owned enterprise presented its plans to introduce AI-driven, single-tier services for citizens, with the goal of advancing digital government services powered by artificial intelligence in the near future.
